Frequently asked questions
MedArrive partners with either your insurance company or your healthcare provider to send a healthcare provider directly to your home to provide care. Our care teams include EMTs, Paramedics, RNs, Social Workers, Physicians, and many other providers.
If your healthcare provider or insurance provider has partnered with MedArrive and you qualify to receive services, we will reach out to you to schedule a visit.
We provide comprehensive non urgent clinical care in your home as well as support with social needs you may have.
Our care teams include EMTs, Paramedics, RNs, Social Workers, Physicians and many others providers.
Your health plan will reach out to you if you qualify for MedArrive service. You can also often find us in the additional benefits section of your health plan website.
MedArrive would not cost you anything as the patient. Generally, there is no cost to the patient, however, depending on your insurance coverage, you may be charged a copay.
Our provider will arrive at the scheduled time, introduce themselves and begin our intake process. They will conduct a comprehensive clinical visit, collect vitals, medical history, and follow any other protocols specific to your needs. Depending on the care program you are a part of, our providers may also loop in additional members of the care team as needed during the visit or afterward.
We will provide contact details to our care and center of excellence team when we reach out to schedule your first appointment.
MedArrive is reaching out to you because we have partnered with either your healthcare provider or insurance provider to offer you high-quality, tailored clinical care directly in the comfort of your home.
No. MedArrive is a complement to your physician and home health care. Our goal is to help integrate our care with that of your current caregivers. Primary care providers can be extraordinarily busy. MedArrive can act as the “eyes and ears” on the ground for your physician when they are unable to see you, and you require immediate care. MedArrive and our team will also help connect you to a physician that is in network with your health plan if you do not already have one.
For health plans
MedArrive has a financial relationship with a health plan in one of two ways. To get started, most plans start by contracting with MedArrive’s fee schedule which varies based on clinical scope, geographic scope, and volume of a program. Over time, MedArrive and plans often move to shared-savings or risk arrangements.
MedArrive is agnostic to the telehealth provider used by our Field Providers. We have a preferred partner if a plan does not have an existing telehealth partner. We are also happy to use your preferred telehealth provider of choice.
MedArrive has a network of 50,000 Field Providers nationwide, so we can quickly set up programs with our partners in weeks, not months.
Our customers choose MedArrive because of the high level of customization and white labeling we provide. For example, when MedArrive powers a care program into the home for one of our customers we can have our Field Providers wear health plan-branded polos, customize the scripts used by our call center, and even collect survey data about the patient when in the home.
For healthcare providers
MedArrive’s goal is to always tie our visit and the data we collect back to a PCP. We share visit summaries with our partners and can integrate directly with EHRs and care-management platforms. That said, many of the most vulnerable populations we serve do not have relationships with a PCP, and many of our plan partners use MedArrive to engage with members and get them established with a PCP when we are in the home.
MedArrive can integrate with all major EHRs. We have a partnership with an EHR connector platform that allows us to quickly integrate.
Yes! Several of our partners use their own labor force, be it phlebotomists, community health workers, or RNs but rely on MedArrive’s technology and platform to power the logistics, routing, scheduling, and optimization for care programs into the home.
For Field Providers
If you are an EMS leader looking to develop a CP/MIH program in your home community we would love to connect! We have the ability to partner and support your operation in a manner that builds community trust, appropriately manages the complex needs of the patients you serve, and establishes a new and recurring revenue source for your service or department.
MedArrive has a number of opportunities in markets across the USA. You can apply directly via our site for an open position. Don't see something in your area? and stay in touch as we continue to grow and bring more humanity to healthcare one community at a time.
MedArrive is powered by a diverse pool of Field Providers and clinicians; from EMTs and Paramedics to RNs and phlebotomists. If you are a healthcare professional interested in providing care as an integral part of our team, we would love to connect.
Our Field Providers are the key to our success. We provide competitive compensation and the opportunity to work at the top of your license. Our Field Providers also have the luxury of building a schedule around their lives and needs with full time, part time, and on-call schedules available.
We contract with existing EMS agencies and, in many markets, hire staff directly. Schedules vary by geography.
COVID-19 vaccinations for participating partners
No. This service is free for eligible members.
Please be sure to bring your picture ID, Medicare card, or another insurance card to your appointment.
No. You cannot get the flu or COVID-19 from a vaccine.
For this program we are offering the flu vaccine and the Moderna booster vaccines.
Trusted, highly-trained, and licensed EMTs and paramedics will be administering vaccines.
It is recommended that you maintain mask-wearing and safe social distancing, even after receiving the vaccine. Follow the CDC’s guidelines here.